12Mar
Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication
Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication The way the agent reacted into the customer’s questions differed as a result latency and/or contingency in line with the four conditions that are experimental. The customer service agent’s replies were more responsive, coherent, and directly relevant...